Privacy Policy – South West Floor Care


Last updated: 1st May 2026


South West Floor Care is operated by Mike Hall (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

This policy explains how we collect, use and store your personal data when you visit our website or contact us.

1. Who We Are

Business name: South West Floor Care
Owner: Mike Hall (sole trader)
Email: info@southwestfloorcare.co.uk

2. What Information We Collect

We may collect and process the following data:

  • Name
  • Email address
  • Phone number
  • Property address (where services are required)
  • Details about your enquiry or service request
  • Website usage data (via cookies/analytics)

3. How We Collect Your Data

We collect data when you:

  • Fill in a contact form on our website
  • Contact us by email or phone
  • Request a quote or service
  • Use our website (via cookies)

4. How We Use Your Information

We use your data to:

  • Respond to enquiries
  • Provide quotes and carry out services
  • Manage bookings and appointments
  • Send relevant updates about your enquiry or job
  • Improve our website and services

We do not sell or share your data for marketing with third parties.

5. Legal Basis for Processing

Under the UK GDPR, we rely on:

  • Legitimate interest – to respond to enquiries and run our business
  • Contract – to provide services you’ve requested
  • Consent – where applicable (e.g. cookies)

6. Data Sharing

We may share your data with:

  • Trusted service providers (e.g. website hosting, analytics tools)
  • Payment providers (if applicable)

All third parties are required to keep your data secure and only use it for the intended purpose.

7. Data Retention

We only keep your personal data for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Meet legal, tax, or accounting requirements

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
info@southwestfloorcare.co.uk

9. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate measures to protect your data from unauthorised access, loss or misuse.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

12. Contact

If you have any questions about this privacy policy or your data, please contact:

South West Floor Care
Email: info@southwestfloorcare.co.uk