These terms apply to floor and worktop cleaning, restoration and related work carried out by South West Floor Care (“we”, “us”) for you, the customer. By accepting a quote you agree to them. If anything in a written quote differs from these terms, the quote applies.
Quotes
- Quotes are based on the information and photographs you give us and, where we visit, on what we can see at survey. They are valid for 30 days.
- Where work is priced from photographs alone, the price is confirmed on the day before any work starts. If the floor is not as described, we will explain the difference and agree the price with you before we go ahead.
- Repairs, filling, re-grouting and other extras are not included unless the quote lists them. Where a survey finds they are needed, they are quoted separately and are your choice.
Booking, access and preparation
- We need clear access to the floor. Please move furniture, rugs and small items before we arrive unless we have agreed to do so, in which case we take reasonable care but cannot accept responsibility for items that are fragile, valuable or already damaged.
- We need a water supply, electricity and, for some work, parking close to the property.
- Rooms need to stay clear while sealers, dressings and coatings cure. We will tell you how long, and results depend on you following that advice.
Cancellations and changes
- You can cancel or move a booking free of charge with at least 48 hours’ notice.
- If we cannot carry out the work on the day because access, water or power is not available, or the floor has not been cleared, we may charge a call-out fee to cover the lost day.
- If we have to cancel, we will offer the earliest alternative date and nothing is charged.
Results
- We will tell you honestly what a floor or worktop can realistically look like before work starts. Natural stone, old tiles, worn grout and previously damaged surfaces vary, and some marks, stains, scratches or wear cannot be fully removed. Where we say a result cannot be guaranteed, that is not a fault in the work.
- Colour, pattern and finish can vary within the same material. A repair is matched as closely as the surrounding surface allows.
- Where a problem is caused by the condition of the floor, the subfloor, previous work by others or the building itself, we are not responsible for it, though we will tell you about it if we find it.
Payment
- Unless the quote says otherwise, payment is due in full on completion of the work by bank transfer.
- Larger or multi-day jobs may require a deposit, which will be stated on the quote.
- Invoices not paid within 14 days may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
Our responsibility
- We carry public liability insurance and will put right any damage caused by our negligence. Please tell us within 7 days of the work finishing so we can inspect it.
- Our total liability for any job is limited to the price of that job, except for death or personal injury caused by our negligence, or anything else the law does not allow us to limit.
- We are not responsible for delays or failure caused by events outside our reasonable control.
Aftercare
We leave written aftercare advice for the surface and finish you have. Using unsuitable cleaning products, steam mops or abrasive pads can damage a sealed or dressed surface and is not covered by any guarantee.
Complaints
If something is not right, contact us straight away by phone or email. We will come back to look and, where the work is at fault, put it right at no cost. You also have your rights under the Consumer Rights Act 2015, which these terms do not affect.
Consumer cancellation rights
If you are a consumer and agreed the work away from our premises, for example by phone or email, you have 14 days from acceptance to cancel without giving a reason. If you ask us to start within that period and then cancel, you pay for the work done up to that point.
Contact
South West Floor Care, Bristol
Email: info@southwestfloorcare.co.uk
Phone: 07435 117516
These terms were last updated in September 2026 and are governed by the law of England and Wales.